Organic · handcrafted · from Croatia
Frequently Asked Questions — FAQ about Organic Syrups & Cordials
FAQ about Agropošta organic elderflower cordial and wild herb syrups: ingredients, shelf life, shipping, payment, Hugo Spritz recipe and more.
About the syrup
What is the shelf life of the lemonades, syrups and ice lollies?
Shelf life varies by product. Refer to the date and storage instructions on your product label.
Do you need to store the syrups in the refrigerator before opening?
Follow the storage instructions on the label of the specific product.
Do you need to store the syrups in the refrigerator after opening?
After opening, follow the storage instructions and usage period on the label. If unsure, contact [email protected].
You don't use concentrates or extracts. What does that actually mean?
Concentrates and extracts are heavily processed and refined. It is actually a "short-cut" for brands that do not have the means or ability to pick, macerate, sieve and mix the ingredients themselves. This means they have more residues and fewer nutritional benefits. We use a one-step process where plants we have hand-picked or harvested, or fruit we have hand-pressed or sieved, are carefully macerated (cold maceration) into a syrup.
Do you use added chemical preservatives, artificial colours and flavours or juice concentrates?
No! Only the ingredient gives the flavour. That gives our syrups the authentic taste.
How is it possible that your products have a long shelf life?
Our syrups are pasteurised. This is a traditional way of preserving products, which means we heat the syrup to 84°C and then hot-fill the sachets or bottles.
Why do I sometimes see a cloudy layer at the neck of the syrup bottle?
Our syrups are made from fruit juice and pulp or plant flowers. These contain pollen, proteins and other natural components that end up in the syrup. Because we do not use additives to stabilise the syrups, you can sometimes see the sediments of pollen and other natural components. It is best to shake the bottle to mix all the components again.
Is Agropošta syrup vegan and gluten-free?
Absolutely. We do not use dairy or animal products and all components that enter our production are gluten-free. The production space is certified as vegan.
The packaging of the sachets and ice lollies is made of plastic. What type of plastic?
This new material is made only from polyethylene and is therefore 100% recyclable plastic. Our first design seemed to feel like much less plastic but that was not the case. It involved multiple different layers of plastic with a white paint layer which made it NOT recyclable.
How is it best to freeze the ice lollies?
First shake well and then freeze horizontally so that the syrup does not go to one side of the ice lolly before it is frozen.
About shipping
Do you ship internationally?
We ship to all EU countries. For questions about resale, you can send us an email at [email protected].
My package was damaged during transport. What is your return policy?
If your package was damaged during transport, send us an email at [email protected] with your order number and the details of the damage, and we will do our best to replace your order as soon as possible.
How long does it take for my order to arrive?
We generally ship within 2 business days.
What if my package does not arrive?
If your order has not arrived, check the track and trace you received and contact us if there is a problem. We receive an alert if a package is not delivered after 7 working days, but feel free to reach out — the system can sometimes fail.