Служба Підтримки

Placing an order

You can easily shop in our webshop by navigating between the different categories. Add your chosen item to your shopping cart by clicking 'add to cart'. In the top right corner you can see what is in your shopping cart.

Personal details and billing address

We first ask you to enter some personal details. We need these details to ensure that your order is processed and handled correctly. We treat your personal data with strict confidentiality (see our privacy policy).

Delivery address

It is possible to have your order delivered to a different address than your own (billing address), for example if you want to send a gift. Click on 'ship to different address' and enter the recipient's details (name, address, city).

Payment

You can pay via Mollie (iDEAL, Visa, Mastercard, PayPal, Bancontact and more) or via bank transfer (proforma invoice). When paying by proforma invoice, you will receive an invoice by e-mail and your order will be shipped once payment is received.

All prices are consumer prices and include VAT.

Confirmation email

After placing your order and completing payment, you will receive a confirmation email from us. This will be followed by an email with your invoice attached. Once we hand your package to the delivery service, you will receive another email with a Track & Trace link.

Delivery and delivery time

Orders of products that are in stock are normally processed and shipped within 1–2 business days from Croatia. We use international parcel services. Transit after dispatch may take from 1 to 5 business days depending on the destination country.

Once your order has been shipped, you will receive a confirmation email containing a Track & Trace link so you can follow your order.

Shipping costs

Returns

For returns, please contact us at [email protected]. We will look into the matter and contact you as soon as possible. Products should, where reasonably possible, be returned in their original packaging. The statutory right of withdrawal applies.

Warranty

As a seller, we guarantee the quality of our products. Products must meet the reasonable expectations that you as a customer may have of them. Should something unexpectedly go wrong, we would like to hear from you and we will work together to find an appropriate solution. This statutory warranty applies without prejudice to any additional warranties offered.

For questions or complaints about the quality of our products, please contact us at [email protected]. We will respond within 14 business days.

Right of withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically takes possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by means of an unambiguous statement (e.g. in writing or by e-mail).

Effects of withdrawal

If you withdraw from the contract, you will receive a refund of all payments you have made, including delivery costs, no later than 14 days after we have been informed of your decision to withdraw. We will use the same means of payment as you used for the original transaction.

You must return the goods no later than 14 days after the day on which you communicated your decision to withdraw. The direct cost of returning the goods is at your expense.

Exceptions

The right of withdrawal does not apply to products that deteriorate quickly or have a limited shelf life, or to sealed products that are not suitable for return due to health protection or hygiene reasons and whose seal has been broken after delivery.

Return address

Samoniklo bilje d.o.o.
A. Stipančića 16
10000 Zagreb, Croatia, EU
Email: [email protected]

Complaints

If you have a complaint about our products or service, you can contact us at [email protected]. You will receive a substantive response from us within 14 days of receiving your complaint.

If you are not satisfied with the handling of your complaint, you can also submit it to the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.